Instructions for the digital customer portal in Mitt TONO

This is a guide to using TONO's digital customer portal. In the portal, you as a concert organizer can quickly and easily apply for a TONO permit in advance of the concerts you organize. After the concert has taken place, the music report is easily submitted in the portal.

Below you can watch tutorial videos and read a step-by-step explanation of how to use the portal.

Step 1: Create a user and connect to a customer relationship

Here is a recipe for how to create a user account in the digital customer portal, and how to link your account to one or more organizations you will be reporting on behalf of. If you already have an account on Mitt TONO as a member or because you report religious ceremonies, you can link your existing account to one or more customer relationships.

Here you can watch a video that easily explains how to create a user and connect to a customer relationship. If you would rather read a text, see below.

Here is the video tutorial summarized point by point:

• To find the customer portal, click on the person icon in the top right corner of TONO.no. Alternatively, you can go directly to the address m.tono.no.
• Enter your email address. The system will automatically recognize whether you have a user or not. If you do not have a user, you will be prompted to create one.
• The user is personal. You will associate yourself with one or more organizations later in the process. You can search and report for several different customer relationships with the same user, so it may be worthwhile to use a private email address.
• If you already have a user in Mitt TONO, either as a member or for reporting religious ceremonies, you can also link this profile to a concert organizer. Then log in as normal with your existing password and follow the next steps.
• When you are logged in to the My TONO portal, click on the "Roles" button in the menu in the left margin.
• Click on the "+customer" button on the right side of the screen.
• Enter the organization number of the organization you are reporting on behalf of.
• If the organization already has a customer relationship with TONO, you will be asked to provide a customer number and an invoice number. You can find this on the latest invoice from TONO. If you are missing any of this information, please contact us at marked@tono.no
• When you confirm your affiliation with the organization, it appears in the list of your roles.

Step 2: Apply for a TONO permit for a concert

In line with the Copyright Act and TONO's guidelines, it is important to always apply before the concert takes place. Here is an explanation of how to quickly secure your TONO permit in the digital customer portal.

NOTE! You can only apply for individual concerts that you can apply for in the portal. If you are applying for a revue, festival or a complete tour, you must apply via the form on TONO.no. If you have a tour consisting of a few concerts, you can use the portal, but then you must create individual applications and reports for each event.

Here you can watch a video that simply explains how to apply for a concert permit. If you would rather read a text, see below.

Here is the video tutorial summarized point by point:

• Log in to the user account you created in the previous step.
• Do you have multiple roles in My TONO? Click on roles in the menu in the left margin and make sure that the correct customer relationship is active.
• From the front page, you can click the red button for "Apply for permission." You can also click on "Concerts" and then "Concert applications" in the menu in the left margin.
• Create a new one by pressing search permission on the right.

• Event name: This field is optional to fill in. It can be useful for your own overview, when reporting, and if you want to find old applications and reports.
• Date: You can only apply for a concert permit for the current date or in the future. Then fill in the time.
• artist: Fill in the names of all artists who will perform music during the event. Separate with commas. A drop-down menu will automatically appear with artist names registered in TONO. You can only select one of these, but you can fill in multiple artists with free text. Artists do not have to be in the drop-down menu to be entered.
• Local: Start typing and select a venue from the drop-down menu that appears. If you don't get any matches, fill in the name of the event venue, address, zip code and city as free text.

• Click "Finish" to send the application to TONO.
• You can now find the application in the list under Concert Applications.
• The application will initially have the status "Under processing". This will change to "Approved" within a few minutes. You will also receive the permission by email.
• Permission has been granted and you can hold the concert!

Step 3: Submit music report after concert

After the time for a concert you have applied for has taken place, the status of the application will change from “Approved” to “Complete Report.” It is now time to submit a music report for the concert.

Here you can watch a video that easily explains how to submit a music report. If you would rather read a text, see below.

Here is the video tutorial summarized point by point:

• Log in with the user you created in Step 1.
• Do you have multiple roles in My TONO? Click on roles in the menu in the left margin and make sure that the correct customer relationship is active.
• From the front page, you can click the red button for "Apply for permission." You can also click on "Concerts" and then "Concert applications" in the menu in the left margin.
• Find the relevant report and click "Complete Report". Once the report has been started, it will move from the "Concert Applications" category to "Concert Reports".

All fields you filled in during the application process are pre-filled. Now fill in the blank fields listed below.

• Concert duration in minutes: Fill in the approximate amount of music that was performed. If there are multiple artists who played, all the music should be counted together, but breaks etc. should not be part of the total.
• Number of visitors: State how many people were present at the event. Both paying and non-paying.
• Gross ticket revenue: Enter the total ticket sales for the event. Remember to deduct the ticket fee, as this is not part of TONO's calculation basis. For free concerts, enter 0.
• Invoice reference/marking: If you want the invoice to be marked with something specific, you can specify it here.
• Has music not managed by TONO been performed?: If music that is not copyrighted has been performed, it is possible to get a reduction in the invoice from TONO. By "not managed by TONO" we mean music that is not managed by either TONO directly, or one of our foreign sister societies, which we represent in Norway. In practice, we are talking about free works, where all authors have been dead for more than 70 years.
  • NOTE! Arrangements and adaptations of free works receive new copyright, and are managed by TONO.
  • If one or more musical works that were performed are completely free of copyright protection, select "Yes." This places some specific requirements on the report.
  • If all works are copyrighted and managed by TONO or another collective management company, select "No".
• If someone else should report the works, please provide their email address: You can agree to delegate reporting of works, i.e. the repertoire list, to others. For example, an artist, a management company or a music publisher. This is particularly useful if you are not familiar with the music that was performed.
  • You can only delegate to one email address. If there were several different artists performing, it is therefore a point that the person in question can report on behalf of all the artists.
  • You can delegate the responsibility for filling out both to TONO members and email addresses that do not have a My TONO user. They will then receive a link where they can fill out the music report.
  • The person receiving the delegation has the opportunity to reject the delegation. In that case, you as the organizer can report it, or delegate to another address.
  • NOTE! Only filling out the repertoire list can be delegated. You must fill in other mandatory fields yourself, such as the number of visitors, gross ticket revenue and the duration of the concert.

Below we explain how the repertoire list should be delivered, depending on the choices you have made above. 

1. You have delegated filling out the repertoire list

• If you have delegated filling out the repertoire list to another email address, you as the organizer cannot fill out the repertoire list.
• Note that the repertoire list must be empty to be able to delegate.
• Until the delegated report is completed, you can access the report at any time and withdraw delegation, delegate to someone else, or complete the report yourself.
• Click complete. TONO will then send a link to fill out the repertoire list to the email you provided.
• You can find the report in the list of "Concert reports" with the status "Awaiting repertoire".
• To withdraw or change the delegation, click the menu and select change.

2. You must fill out the repertoire list yourself (No when asked if music that is not TONO-managed has been performed)

• Add works with the green button.
• Fill in all the information you have, and as much as possible – Title, copyright holders (composer and lyricist) and playing time.
• Please make the report as complete as possible. This is important so that we can settle the money with those who wrote the music.
• If you know that more music was performed than what you have stated in the report, check this box at the bottom of the report.
• If desired, you can save the list as a report list on your user. You can then use it as a basis for a later report.
• Click complete to send the report to TONO.
• You can find the report in the list of "Concert Reports" with the status "Sent to TONO".

3. You must fill out the repertoire list yourself (Yes when asked if music that is not TONO-managed has been performed)

• If you have answered "Yes" to the question "Has music been performed that is not managed by TONO?" you, as the organizer, must report.
• Completing the repertoire list cannot be delegated when a reduction in the invoice is to be granted.
• Add works with the green button.
• Fill in all the information you have – Title, copyright holders (composer and lyricist) and playing time.
• Check the box "Not TONO-managed" for works that are free of copyright.
• Running time MUST be filled in for works that are checked for "Not TONO-managed". It is the running time that is the basis for the reduction in the invoice.
• Please make the report as complete as possible. This is important so that we can settle the money with those who wrote the music.
• If you know that more music was performed than what you have stated in the report, check this box at the bottom of the report.
• If desired, you can save the list as a report list on your user. You can then use it as a basis for a later report.
• You can find the report in the list of "Concert Reports" with the status "Sent to TONO".

Do you have any questions? Contact us at marked@tono.no