TONO's member service consisted of a total of 7 full-time employees in 2016. The department provides service to TONO's members – both individuals and music publishers – which includes assistance with entering into management agreements, registering works and changes to registered works, questions about settlements, handling complaints and contact with TONO's sister societies in other countries around the world. The department is also involved in international forums, works on the development of new systems and solutions, and is responsible for extensive external speaking and recruitment activities.
| Member service phones | Emails from members | Music reports from concerts |
|---|---|---|
| 3782 | 11932 | 21700 |
In August, TONO submitted a consultation response to the Ministry of Culture regarding the proposal for a new Copyright Act. In the letter, TONO expressed satisfaction with the Ministry's proposal for a new Copyright Act, given that existing legislation has been partly outdated and lagging behind technological developments. TONO emphasized that it is necessary for the final bill to help restore this balance. The new Copyright Act will be adopted by the Storting in 2017.
In 2012, TONO sued RiksTV in the Oslo District Court, claiming damages for failure to clear copyrighted music rights. On 14 June 2016, the judgment was in TONO's favor. The court based its judgment on the fact that RiksTV is responsible for independent access and public performance that must be cleared with the authors pursuant to Section 2 of the Copyright Act. TONO was fully upheld in all claims, and RiksTV was ordered to pay all of TONO's legal costs. RiksTV has appealed the judgment.
In 2016, TONO had a turnover of kr 541 884 811
Distribution after statutory deduction of 2% to the Norwegian Composers' Fund (managed by the Ministry of Culture), losses and administrative costs were kr 447 339 687
The cost percentage was at 15,05 percent.